At Bagpipes Shop, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please read our returns policy carefully to understand your rights and our procedures for returns and exchanges.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging, with all tags, labels, and accessories included.
- Returned within 30 days of the purchase date.
Non-Returnable Items
Certain items are exempt from being returned, including:
- Gift cards
- Customized or personalized items
- Items purchased on clearance or sale
Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at support@bagpipesshop.com with your order number, reason for return, and any relevant details.
- Receive Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to return your item.
- Ship Your Item: Pack the item securely in its original packaging and include all parts, accessories, and documentation. Clearly write the RMA number on the outside of the package. Ship the package to the address provided in the return instructions.
Return Shipping
- Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Inspection and Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
- Rejection: If your return is rejected, we will notify you with the reason for rejection and return the item to you at your expense.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at support@bagpipesshop.com and send your item to the address provided in the return instructions.
Restocking Fee
A restocking fee of 15% may apply to returned items that are not defective or damaged. This fee will be deducted from your refund.
International Returns
For international returns, please contact our customer service team at support@bagpipesshop.com for specific instructions and additional requirements.
Contact Information
If you have any questions about our returns policy, please contact us:
- Email: support@bagpipesshop.com
- Phone: [Your Contact Number]
- Address: [Your Physical Address]
Changes to This Policy
Bagpipes Shop reserves the right to modify this returns policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. We encourage you to review this policy periodically to stay informed about our return procedures and your rights.
Thank you for shopping with Bagpipes Shop. Your satisfaction is our priority!
